Ambassador of Excellence
2 weeks ago
We are seeking a talented and motivated Lounge Ambassador to join our team at Cathay Pacific Airways Limited. As a key member of our team, you will play a vital role in delivering exceptional service to our customers and exceeding their expectations.
About the RoleThe Lounge Ambassador will be responsible for addressing customer inquiries, handling feedback, complaints, and requests, and continuously looking for opportunities to improve the lounge experience. You will also be required to maintain a high level of quality control and audit activities, ensuring that all aspects of the lounge meet the highest standards.
Responsibilities and Requirements- Deliver excellent service to customers with warmth and professionalism, adhering to company and legal standards.
- Address customer inquiries, professionally handle feedback, complaints, and requests, and continuously look for opportunities to improve the lounge experience.
- Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company and legal standards.
- Maintain a high level of quality control and audit activities, ensuring that all aspects of the lounge meet the highest standards.
- Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage.
- Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail, and great teamwork.
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Customer Service Excellence Ambassador
1 week ago
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Customer Experience Ambassador
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Ambassador of Exceptional Service
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