Airport Lounge Host
7 days ago
At Cathay Pacific Airways Limited, we are committed to delivering exceptional service to our customers. As a key member of our team, the Lounge Ambassador plays a vital role in ensuring that every interaction with our passengers is memorable and exceeds their expectations.
About the RoleThe Lounge Ambassador will be responsible for delivering start-of-shift duties such as stocking service counters and maintaining a clean lounge environment. They will also interact with customers, anticipate their needs, and initiate conversations to build rapport and offer personalized assistance.
Key Responsibilities- Deliver excellent service to customers with warmth and professionalism, adhering to company and legal standards.
- Address customer inquiries, professionally handle feedback, complaints, and requests, and continuously look for opportunities to improve the lounge experience.
- Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company and legal standards.
- Maintain a high level of quality control and audit activities, ensuring that all aspects of the lounge meet the highest standards.
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Airport Lounge Service Executive
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are looking for a highly skilled and experienced Airport Lounge Service Executive to join our team at Hong Kong International Airport.Job DescriptionThe Airport Lounge Service Executive will be responsible for overseeing the operations of Cathay's First and Business class lounges, ensuring exceptional service quality and compliance with company...
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Airport Hospitality Host
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Description:Cathay Pacific Airways Limited is seeking a highly skilled and dedicated individual to join our team as a Lounge Ambassador. This role requires excellent communication and interpersonal skills, with the ability to provide top-notch service to our customers.Key Responsibilities:Deliver exceptional customer service by greeting and assisting...
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Lounge Service Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited values individuals who possess a genuine passion for delivering exceptional service. We are seeking a skilled and experienced Lounge Ambassador to join our team, who can demonstrate a deep understanding of what it takes to provide world-class service to our customers.About the RoleThis is an exciting opportunity for an...
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Lounge Operations Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is seeking a highly skilled and experienced Lounge Duty Manager to join our team at Hong Kong International Airport.Job DescriptionThe Lounge Duty Manager will be responsible for managing the operations of Cathay's First and Business class lounges, ensuring exceptional service quality and compliance with company standards.The...
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Lounge Service Delivery Specialist
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Overview:Cathay Pacific Airways Limited is seeking a dedicated individual to join our team as a Lounge Ambassador. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our valued patrons.Responsibilities:Provide top-quality customer service with a focus on...
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Airport Hospitality Ambassador
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCustomer Experience Expert:Cathay Pacific Airways Limited is seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our valued patrons.Main Responsibilities:Deliver outstanding...
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Luxury Hospitality Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewCathay Pacific Airways Limited is seeking an experienced and skilled professional to lead the operations of our First and Business class lounges at Hong Kong International Airport. As a key member of our team, you will be responsible for delivering exceptional customer experiences while ensuring seamless lounge operations.
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Ambassador of Excellence
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are seeking a talented and motivated Lounge Ambassador to join our team at Cathay Pacific Airways Limited. As a key member of our team, you will play a vital role in delivering exceptional service to our customers and exceeding their expectations.About the RoleThe Lounge Ambassador will be responsible for addressing customer inquiries, handling feedback,...
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Hospitality Operations Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAt Cathay Pacific Airways Limited, we are committed to delivering exceptional service excellence in our lounges. As the Lounge Duty Manager, you will play a key role in achieving this goal.Company OverviewWe pride ourselves on being one of the world's greatest service brands, and our core brand value proposition is centered around service excellence. To...
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Airline Customer Experience Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Description:In this role, you will play a vital part in ensuring that our customers receive exceptional service at the lounge. This involves demonstrating thoughtfulness, being progressive in your approach, and showcasing a 'can-do spirit' to create memorable experiences for our valued patrons.Key Responsibilities:Deliver top-notch customer service with...
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Premium Hospitality Leader
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are seeking a highly skilled and experienced Premium Hospitality Leader to join our team at Hong Kong International Airport.Key ResponsibilitiesThe Premium Hospitality Leader will be responsible for leading the front-of-house team to deliver exceptional service quality and compliance with company standards.Lead the front-of-house team to ensure lounge...
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Airport Customer Experience Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeKey ResponsibilitiesIn this critical role, you will:Lead the front-of-house team to provide exceptional customer service and maintain high levels of satisfaction.Supervise food and beverage presentation, quality, and service speed to meet company and legal standards.Oversee performance management and development of the front-of-house team, including...
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Lounge Duty Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.comRole IntroductionReports to: Lounge Service Delivery ManagerIn order to become one of the world's greatest service brands, service excellence...
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Lounge Ambassador
1 week ago
Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.comRole IntroductionReports to: Lounge Service Delivery ManagerIn order to become one of the world's greatest service brands, service excellence...