Airport Customer Experience Director

Cathay Pacific Airways Limited is a world-class service brand that prides itself on delivering exceptional customer experiences. As a Customer Services Officer, you will be the face of our airline, interacting with passengers from diverse cultures and backgrounds.Key ResponsibilitiesRepresent the Cathay Pacific brand at airport locations, providing great...

Job DescriptionWe are seeking a Customer Services Officer to provide great customer experience at the airport, Hong Kong or Kowloon Airport Express Station, Sky Pier Terminal, and designated pre-flight registration locations.The ideal candidate will deliver a seamless airport experience to our passengers from check-in to boarding, providing efficient and...

The selected candidate will be responsible for the strategic leadership of airport ground handling and passenger services activities, ensuring alignment with changing customer needs and industry technological advancements. Key Responsibilities include:Providing leadership to the ground operations team through clear communication and motivating large teams to...

Job DescriptionThis role is responsible for ensuring the smooth operation of the Airport Authority Hong Kong's Baggage Handling System. The successful candidate will be part of a team that provides first-line response service and fault attendance for various airport facilities.Key Responsibilities:Monitor and control the performance of the Baggage Handling...

Job DescriptionAs a Customer Services Officer, your primary responsibilities will include:Providing exceptional customer service at airport locations such as check-in counters, departure and arrival areas, and designated pre-flight registration locations.Delivering a seamless airport experience to our passengers, ensuring their needs are met promptly and...

Airport Authority Hong Kong is seeking a professional driver to join our team. As an airport driver, you will be responsible for safely transporting senior executives, staff, and guests within Hong Kong and Mainland China.Responsibilities:Drive company vehicles in a safe and professional mannerMaintain a clean and tidy vehicle fleetArrange regular vehicle...

At Cathay Pacific Airways Limited, we are committed to delivering exceptional customer experiences across our airport operations. As a Customer Services Officer, you will play a pivotal role in ensuring that our passengers receive seamless and personalized service from check-in to boarding.The ideal candidate will possess excellent communication skills, a...

The West Kowloon Cultural District Authority is seeking a Customer Experience Associate to join our team at Hong Kong International Airport.As a Customer Experience Associate, you will be responsible for delivering excellent customer service to walk-in customers and maximizing sales in our Pop-up Store. You will also assist in the set-up of the store, handle...

Key ResponsibilitiesOur Customer Services Officers are responsible for:Representing the Cathay Pacific brand in a professional and courteous manner.Providing efficient assistance at various airport locations, including check-in counters and departure/arrival areas.Assisting with operational tasks to support safe and efficient flight operations.Preparing...

Company OverviewCathay Pacific Airways Limited is a world-class service brand, dedicated to providing exceptional customer experiences. Our commitment to excellence has earned us numerous awards and recognition within the industry.Job DescriptionAs a Hub Operations Lead, you will play a critical role in ensuring the smooth operation of our Hong Kong...

Job Description:In this role, you will play a vital part in ensuring that our customers receive exceptional service at the lounge. This involves demonstrating thoughtfulness, being progressive in your approach, and showcasing a 'can-do spirit' to create memorable experiences for our valued patrons.Key Responsibilities:Deliver top-notch customer service with...

Job Responsibilities:As an Airport Operations Coordinator, you will be responsible for ensuring the smooth operation of our flights and providing exceptional customer service. This includes monitoring flights movement and airport weather status, providing onsite support during massive disruption situations, arranging for flight disruptions, and coordinating...

Job DescriptionCompany OverviewCathay Pacific Airways Limited is a world-class airline that operates with the highest standards of safety and service. As a leading carrier in Asia, we offer a unique opportunity to work in a dynamic and fast-paced environment.Job SummaryThe Hub Operations Lead plays a critical role in ensuring the smooth operation of our...

For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Role Introduction Reports to: Service Excellence Lead If you are attracted by the dynamic airport operations and hold a strong passion in providing a great...

About the RoleCathay Pacific Airways Limited is seeking a skilled and experienced individual to join our team as a Hub Operations Lead. This role plays a vital part in ensuring the smooth operation of Hong Kong International Airport (HKIA) ground handling activities.Main ResponsibilitiesMonitor ground handling activities, including loading, fueling,...

Customer Experience Expert:Cathay Pacific Airways Limited is seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our valued patrons.Main Responsibilities:Deliver outstanding...

We are looking for a highly motivated Airport Contract Management Specialist to join our team. As a key member of our team, you will be responsible for assisting the Senior Contract Manager/Contract Manager in contract management, including setting up and maintaining clear cost plans for projects, attending client meetings, and providing commercial reports...

We are looking for a highly skilled and experienced Airport Lounge Service Executive to join our team at Hong Kong International Airport.Job DescriptionThe Airport Lounge Service Executive will be responsible for overseeing the operations of Cathay's First and Business class lounges, ensuring exceptional service quality and compliance with company...

Role OverviewWe are seeking a highly skilled Aviation Equipment Maintenance Specialist to join our team at the Airport Authority Hong Kong. This role plays a critical part in ensuring the efficient operation of our Baggage Handling System and other airport facilities.Key Responsibilities:Provide first-line response service and fault attendance for various...

Job Description:Cathay Pacific Airways Limited is seeking a highly skilled and dedicated individual to join our team as a Lounge Ambassador. This role requires excellent communication and interpersonal skills, with the ability to provide top-notch service to our customers.Key Responsibilities:Deliver exceptional customer service by greeting and assisting...