Airport Customer Experience Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is a world-class service brand that prides itself on delivering exceptional customer experiences. As a Customer Services Officer, you will be the face of our airline, interacting with passengers from diverse cultures and backgrounds.

Key Responsibilities
  • Represent the Cathay Pacific brand at airport locations, providing great customer service to ensure seamless travel experiences for our passengers.
  • Assist with behind-the-scenes operations tasks to support efficient airport operations.
  • Deliver excellent customer service at check-in counters, departure and arrival areas, and other designated locations.
Requirements
  • Minimum age of 18 years old.
  • High school graduate or above.
  • Good command of spoken English, with proficiency in Cantonese and Putonghua being an advantage.
  • Flexibility to work on shift schedules, including overnight, weekend, and public holidays.
  • Customer service-oriented attitude and strong communication skills.
Benefits
  • Be part of a world-class service brand that values diversity and inclusivity.
  • World-class training and structured career progression opportunities.
  • A safe and collaborative working environment.
  • Extensive medical coverage and insurance scheme.
  • Discounted travel across many airlines for you and your family.


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