Airport Hospitality Host
1 week ago
Cathay Pacific Airways Limited is seeking a highly skilled and dedicated individual to join our team as a Lounge Ambassador. This role requires excellent communication and interpersonal skills, with the ability to provide top-notch service to our customers.
Key Responsibilities:
- Deliver exceptional customer service by greeting and assisting guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Monitor the lounge environment, ensuring that it is clean, tidy, and well-maintained, and address any maintenance or repair issues promptly.
- Work closely with other colleagues to ensure seamless service delivery, sharing knowledge and best practices to achieve high standards of quality and consistency.
- Provide on-the-job training to new employees, guiding them through our processes and procedures to ensure they are equipped to meet our high standards.
Requirements:
- Able to work in Hong Kong with the right to work.
- Minimum age of 18 years old.
- HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage.
- Standard of spoken/written English and Cantonese. Putonghua is an advantage.
- Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage.
- Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail and great teamwork.
- Ability to work under pressure.
- Flexibility to work on shift schedules and work overtime if needed.
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