Building Host Manager
2 weeks ago
Key Responsibilities:
- Hospitality and Membership Engagement
You will be responsible for taking care of the needs of members and visitors at any time, enhancing and personalizing their experience. This includes supporting move-in and move-out processes, recording and addressing member needs, and maintaining online and offline relationships with members.
You will also be responsible for reasonably arranging activities based on member needs, evaluating feedback and results, and maintaining an active level on the WeWork app or website.
In addition, you will conduct walkthroughs to address issues, escalate recurring issues to your manager and/or relevant cross-functional teams, respond and manage building operation-related tickets, and maintain a good relationship with the landlord and property management team.
As a Community Associate, you will work closely with the sales team to promote WeWork products and services to members. You will also be responsible for conducting building tours for prospective members, promoting WeWork products or services, and alerting the appropriate team when a member expresses interest in sales-related conversations.
About You:
We are looking for someone with excellent communication skills, who can prioritize clients and their needs. You should have a strong understanding of WeWork Greater China's products and services, as well as internal sales policies and directions. Our ideal candidate will be able to think in clients' perspectives and maintain trusting relationships.
We value candidates with 0-3 years of full-time working experience in high-end hospitality, co-working, retail, or F&B industries. Proficiency in English speaking and basic computer skills is required. Additionally, we look for individuals with integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
What We Offer:
WeWork offers a unique opportunity to work with people who dare to pursue their dreams, challenge fixed mindsets, and explore new ways of work. Our company culture values creativity, collaboration, and community, providing opportunities for growth and development.
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