Lounge Service Delivery Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Overview:

Cathay Pacific Airways Limited is seeking a dedicated individual to join our team as a Lounge Ambassador. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our valued patrons.

Responsibilities:
  • Provide top-quality customer service with a focus on thoughtfulness, progressiveness, and a 'can-do spirit.'
  • Anticipate customer needs, initiate conversations, and offer personalized assistance to create a positive experience.
  • Handle customer inquiries, feedback, complaints, and requests in a professional manner.
  • Perform various tasks such as stocking service counters and maintaining lounge cleanliness.
  • Conduct quality control and quality audit activities to ensure high standards are maintained.
  • Train new employees on operational knowledge, customer insights, and company standards.
  • Collaborate with the Supervisor to ensure smooth day-to-day operations.
Skills and Qualifications:
  • Able to communicate effectively in spoken/written English and Cantonese, with Putonghua being an advantage.
  • Relevant working experience in airport lounges, catering hospitality, fine dining, and luxury hotels or similar capacity is an advantage.
  • Customer service-oriented attitude, energetic personality, attention to detail, and great teamwork skills.
  • Ability to work under pressure and adapt to changing situations.
  • Flexibility to work varied shift schedules and overtime if needed.


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