First Class Lounge Supervisor

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is seeking an experienced and skilled professional to join our team as a Lounge Duty Manager. In this role, you will have the opportunity to make a real difference in the lives of our customers by delivering exceptional service and creating memorable experiences in our First and Business class lounges at Hong Kong International Airport.

About the Role

This is a unique opportunity to join a world-renowned airline and be part of a team that is dedicated to service excellence. As the Lounge Duty Manager, you will be responsible for managing the operations of the lounge, including leading the front-of-house team and collaborating with back-of-house teams on operations, food safety, and quality control.

  • Lead the front-of-house team to deliver personalized and memorable experiences for premium customers.
  • Work with the Lounge Service Delivery Manager and Premium Service Team to develop and implement strategies to enhance the overall lounge experience.
  • Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards and financial procedures comply with company requirements.
  • Oversee performance management and development of the front-of-house team, including training, coaching, well-being, grooming, and daily task delegation.
Responsibilities

The Lounge Duty Manager will be responsible for:

  • Managing the operations of the lounge.
  • Leading the front-of-house team.
  • Collaborating with back-of-house teams on operations, food safety, and quality control.
  • Supervising food and beverage presentation, quality, and service speed.
  • Overseeing performance management and development of the front-of-house team.
Requirements

To be successful in this role, you will need:

  • A minimum of 7 years of experience in lounge operations, catering hospitality, fine dining, or similar capacity.
  • Strong leadership and people management capabilities with solid supervisory experience.
  • Experience in supplier management is an advantage.
  • Proficient in spoken and written English, Cantonese, and Putonghua.
  • Right to work in Hong Kong and a minimum age of 18.


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