Membership Supervisor

18 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time
Membership Supervisor (Part-time)

Apply locations: Hong Kong

Time type: Part time

Posted on: Posted 3 Days Ago

Job requisition id: R2634

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong's WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong's historic balance of the local and the international to define a distinctive and innovative voice for Asia's twenty-first century.

You will be responsible for:

  • Performing high quality customer service duties in the member's lounge;
  • Handling customer inquiries and complaints; flagging up to supervisor unusual situations or unresolved issues;
  • Handling membership transactions, e.g. membership enrollment, renewal, upgrade, ticket conversion; proactively providing and introducing M+ membership to guests;
  • Promoting members' benefits and introducing members' only events or activities;
  • Providing supervision and training to ambassadors when necessary;
  • Performing other ad hoc duties as required.

You should:

  • Possess a higher diploma or above in any discipline;
  • Have at least 2 years of relevant experience in a customer-facing environment with a high volume of visitors gained from retail, tourism, or hospitality industry, or cultural-related venues;
  • Have experience in dealing with challenging customers and be able to resolve emergency situations independently;
  • Possess an approachable personality with a positive attitude; be a good team player and adaptive to a dynamic environment;
  • Be proactive and have excellent interpersonal skills;
  • Have excellent oral and written communication skills in English, Chinese, and Putonghua; proficiency in other languages is an advantage;
  • Be able to work at least 2 days per week;
  • Be able to work shifts including weekends, holidays, and late evenings according to a roster determined by the Authority; actual work schedule and number of work days per week depend on workload demand;
  • Be willing to work at different spaces in the museum including outdoor locations; prolonged standing and physical lifting may be required.

For interested parties, please submit your application with a detailed CV on or before the following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until the position is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications were unsuccessful.

All related information will be kept for up to 24 months, and all personal data will be destroyed afterwards.

For more information, please visit or contact:

Katie Chan / +852 22000326

#J-18808-Ljbffr

  • Membership Coordinator

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    Job Title: Membership SupervisorAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Membership Supervisor. As a key member of our membership services team, you will be responsible for providing exceptional customer service, handling membership transactions, and promoting members' benefits.About YouTo succeed in...

  • Museum Membership Associate

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    The Membership Supervisor plays a vital role in our membership services team, working closely with colleagues to deliver exceptional customer experiences. This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to the success of our museum.About the Ideal CandidateWe are looking for someone who is...

  • Membership Officer

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    At West Kowloon Cultural District Authority, we are seeking a highly skilled Membership Supervisor to join our team. This part-time role will be responsible for providing exceptional customer service and ensuring a seamless membership experience.The ideal candidate will possess a higher diploma or above in any discipline and have at least 2 years of relevant...

  • Part-time Membership Coordinator

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    As a key member of our West Kowloon Cultural District Authority team, the Membership Supervisor will play a vital role in providing exceptional customer experiences for our members.This includes performing high quality customer service duties in the member's lounge, handling customer inquiries and complaints, and proactively promoting M+ membership to...

  • Membership Services Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    We are looking for a skilled and enthusiastic individual to fill the position of Membership Supervisor. As part of our team, you will be responsible for delivering excellent customer service, handling membership transactions, and promoting members' benefits.About Our TeamWe are a dynamic and innovative museum dedicated to collecting, exhibiting, and...

  • Membership Service Manager

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    M+ is a leading museum dedicated to collecting, exhibiting, and interpreting visual art, design, architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries.The Part-time Membership Supervisor will be responsible for delivering high quality customer service duties in the member's lounge, handling customer inquiries...

  • Venue Supervisor

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Raafawa Full time

    About You:You must have RSA and Approved Managers Card;Hold a valid 'C' Class Drivers Licence;Be eligible to work in Australia;Hold a National Police Certificate (or be willing to obtain one);Be up to date with COVID-19 and flu vaccinations;What We Offer:Competitive hourly rates plus salary packaging options;Penalty rates for weekend shifts;Free onsite...

  • Club Supervisor, RAAFA Club Meadow Springs

    18 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Raafawa Full time

    Club Supervisor, RAAFA Club Meadow Springs Club Supervisor Competitive Hourly Rate + Salary Packaging + Super Meadow Springs, WA Our organisation is nearly 100 years old and built on foundations of care and support, core values that still stand strong throughout all our services today. To this end, we are proud of our heritage, the services we deliver and...

  • Customer Service Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    We are looking for a dedicated and detail-oriented Customer Service Specialist to join our team as a Membership Supervisor. In this part-time role, you will be responsible for handling membership transactions, providing excellent customer service, and ensuring a positive experience for our members.The successful candidate will have a higher diploma or above...

  • Customer Experience Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    We are seeking a highly skilled and experienced Membership Supervisor to join our team at M+In this role, you will be responsible for delivering high quality customer service duties in the member's lounge, handling customer inquiries and complaints, and performing other ad hoc duties as required.You will be part of a dynamic and collaborative team that...

  • RBSE / BS Inspector/Assistant BS Inspectors/Work Supervisors

    7 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Yau Lee Holdings Limited Full time

    Requirement : For RBSE post, corporate membership of the Hong Kong Institution of Engineers (Building Services, Electrical or Mechanical Discipline) with min. 3 years of post-qualification local experience in Housing Authority Projects. For BSI/ABSI/WS posts, Diploma/Higher Certificate in Building Services or Electrical or Mechanical Engineering; and have...

  • Reliability and Maintenance Expert

    21 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China ALBA Group Asia Full time

    About UsALBA Group Asia is a leading provider of integrated waste management services, with a strong commitment to innovation and customer satisfaction. We are seeking a highly skilled and motivated Assistant Plant Engineer to join our team and contribute to the success of our business.Key Responsibilities:Provide technical leadership and support to the...

  • Mechanical Engineer

    21 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China ALBA Group Asia Full time

    About the RoleWe are looking for a highly skilled and motivated Assistant Plant Engineer to join our team at ALBA Group Asia. In this role, you will be responsible for ensuring the reliable and efficient operation of our waste recycling plant.Key Responsibilities:Support the planning, execution, and monitoring of plant maintenance activities to ensure...

  • Plant Operations Specialist

    21 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China ALBA Group Asia Full time

    Job DescriptionWe are seeking a skilled Assistant Plant Engineer to join our team at ALBA Group Asia. As a key member of our operations team, you will be responsible for ensuring the reliability and efficiency of our waste recycling plant.Key Responsibilities:Provide technical support to stakeholders ranging from functional leaders, engineers, plant...

  • Engineering and Maintenance Coordinator

    21 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China ALBA Group Asia Full time

    About YouWe are seeking a highly skilled and motivated Assistant Plant Engineer who is passionate about working in a fast-paced and dynamic environment. In this role, you will be responsible for ensuring the reliable and efficient operation of our waste recycling plant.Key Responsibilities:Provide technical support to stakeholders ranging from functional...

  • Engineer-Infrastructure Maintenance Team

    18 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Engineer-Infrastructure Maintenance Team (Permanent Way) (Ref: 2500002U) Responsibilities Lead a team of supervisors and technical staff to plan, organise and manage track maintenance, renewal activities, modification works or railway extension interfacing works in accordance with required standards Prepare cost estimation reports on...

  • Senior Finance Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...