Lounge Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

At Cathay Pacific Airways Limited, we are committed to delivering exceptional service to our premium customers. As a Lounge Duty Manager, you will play a critical role in ensuring that our First and Business class lounges at Hong Kong International Airport exceed our customers' expectations.

About the Role

This is a dynamic and challenging position that requires a strong leader with excellent people management skills. As the Lounge Duty Manager, you will be responsible for managing the operations of the lounge, including leading the front-of-house team and collaborating with back-of-house teams on operations, food safety, and quality control.

  • Lead the front-of-house team to deliver personalized and memorable experiences for premium customers.
  • Work with the Lounge Service Delivery Manager and Premium Service Team to develop and implement strategies to enhance the overall lounge experience.
  • Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards and financial procedures comply with company requirements.
  • Oversee performance management and development of the front-of-house team, including training, coaching, well-being, grooming, and daily task delegation.
Key Responsibilities

The Lounge Duty Manager will be responsible for:

  • Ensuring lounge service excellence and compliance with company standards.
  • Collaborating with back-of-house teams on operations, food safety, and quality control.
  • Supervising food and beverage presentation, quality, and service speed.
  • Overseeing performance management and development of the front-of-house team.
  • Fostering strong work relationships and team spirit among the front-of-house team.
Requirements

To be successful in this role, you will need:

  • A minimum of 7 years of experience in lounge operations, catering hospitality, fine dining, or similar capacity.
  • Strong leadership and people management capabilities with solid supervisory experience.
  • Experience in supplier management is an advantage.
  • Proficient in spoken and written English, Cantonese, and Putonghua.
  • Right to work in Hong Kong and a minimum age of 18.


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