Lounge Operations Manager
6 days ago
At Cathay Pacific Airways Limited, we are committed to delivering exceptional service to our premium customers. As a Lounge Duty Manager, you will play a critical role in ensuring that our First and Business class lounges at Hong Kong International Airport exceed our customers' expectations.
About the RoleThis is a dynamic and challenging position that requires a strong leader with excellent people management skills. As the Lounge Duty Manager, you will be responsible for managing the operations of the lounge, including leading the front-of-house team and collaborating with back-of-house teams on operations, food safety, and quality control.
- Lead the front-of-house team to deliver personalized and memorable experiences for premium customers.
- Work with the Lounge Service Delivery Manager and Premium Service Team to develop and implement strategies to enhance the overall lounge experience.
- Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards and financial procedures comply with company requirements.
- Oversee performance management and development of the front-of-house team, including training, coaching, well-being, grooming, and daily task delegation.
The Lounge Duty Manager will be responsible for:
- Ensuring lounge service excellence and compliance with company standards.
- Collaborating with back-of-house teams on operations, food safety, and quality control.
- Supervising food and beverage presentation, quality, and service speed.
- Overseeing performance management and development of the front-of-house team.
- Fostering strong work relationships and team spirit among the front-of-house team.
To be successful in this role, you will need:
- A minimum of 7 years of experience in lounge operations, catering hospitality, fine dining, or similar capacity.
- Strong leadership and people management capabilities with solid supervisory experience.
- Experience in supplier management is an advantage.
- Proficient in spoken and written English, Cantonese, and Putonghua.
- Right to work in Hong Kong and a minimum age of 18.
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