Luxury Lounge Experience Lead
7 days ago
- Lead the front of house team to deliver personalized and memorable experiences for premium customers.
- Collaborate with back-of-house teams on operations, food safety, and quality control to ensure a world-class lounge experience.
- Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements.
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Luxury Lounge Experience Lead
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is an equal opportunities employer and is committed to providing a positive and inclusive work environment. As the Lounge Duty Manager, you will have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer service.BenefitsWe offer a comprehensive benefits package,...
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Luxury Lounge Experience Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCompany Overview:Cathay Pacific Airways Limited is a leading international airline based in Hong Kong, renowned for its commitment to delivering exceptional customer service and exceeding expectations. As a member of our team, you will have the opportunity to be part of a dynamic and inclusive culture that values diversity, innovation, and growth.Job...
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Luxury Lounge Concierge
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Lounge Ambassador.Key ResponsibilitiesProvide World-Class Service: Deliver exceptional service to customers, exceeding their expectations and promoting our brand values.Build Rapport with Customers: Anticipate and initiate conversations with customers to build...
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Lounge Service Delivery Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Overview:Cathay Pacific Airways Limited is seeking a dedicated individual to join our team as a Lounge Ambassador. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our valued patrons.Responsibilities:Provide top-quality customer service with a focus on...
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Lounge Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAt Cathay Pacific Airways Limited, we are committed to delivering exceptional service to our premium customers. As a Lounge Duty Manager, you will play a critical role in ensuring that our First and Business class lounges at Hong Kong International Airport exceed our customers' expectations.About the RoleThis is a dynamic and challenging position that...
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First Class Lounge Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is seeking an experienced and skilled professional to join our team as a Lounge Duty Manager. In this role, you will have the opportunity to make a real difference in the lives of our customers by delivering exceptional service and creating memorable experiences in our First and Business class lounges at Hong Kong International...
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Lounge Operations Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is seeking a highly skilled and experienced Lounge Duty Manager to join our team at Hong Kong International Airport.Job DescriptionThe Lounge Duty Manager will be responsible for managing the operations of Cathay's First and Business class lounges, ensuring exceptional service quality and compliance with company standards.The...
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Customer Experience Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DescriptionAs a Lounge Ambassador, you will be the face of Cathay Pacific Airways Limited, delivering exceptional service to our customers in a luxurious lounge environment. Your warm and professional demeanor will make every moment memorable for our guests.Key ResponsibilitiesProvide personalized assistance to customers, anticipating their needs and...
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Bar & Lounge Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeAbout the role: We believe that Food & Beverage service is a vocation. When Members step into the Carlyle & Co. Bar & Lounge, they are invited to experience an outstanding dining experience which transports them from day to night. You will collaborate with our Bar & Lounge Team to build and develop the restaurant team with empathy, encouragement, and...
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Airport Lounge Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout the RoleWe are seeking a skilled Lounge Ambassador to join our team at Cathay Pacific Airways Limited. As a key member of our customer-facing staff, you will be responsible for delivering an exceptional experience to our guests in the lounge environment.Key Responsibilities:Interact with customers, understanding their needs and preferences to provide...
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Lounge Operations Coordinator
6 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Sands China Full timeAbout the Role: As a Customer Service Executive at Sands China, you will have the opportunity to provide exceptional customer service and support to our VIP patrons. You will be responsible for maintaining the smooth operation of the Sands Lounge, ensuring timely completion of daily reports, and providing administrative support to sales...
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Hospitality Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeAbout Our Team: We are a passionate and driven team at Rosewood Hotel Group, dedicated to delivering exceptional service and creating unforgettable experiences for our members. As a Restaurant Operations Lead, you will be part of a close-knit team that values collaboration, innovation, and excellence.The ideal candidate will be a natural leader, possessing...
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Airline Customer Experience Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob Description:In this role, you will play a vital part in ensuring that our customers receive exceptional service at the lounge. This involves demonstrating thoughtfulness, being progressive in your approach, and showcasing a 'can-do spirit' to create memorable experiences for our valued patrons.Key Responsibilities:Deliver top-notch customer service with...
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Airport Lounge Service Executive
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are looking for a highly skilled and experienced Airport Lounge Service Executive to join our team at Hong Kong International Airport.Job DescriptionThe Airport Lounge Service Executive will be responsible for overseeing the operations of Cathay's First and Business class lounges, ensuring exceptional service quality and compliance with company...
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Premium Hospitality Lead
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is a world-renowned airline that operates with a commitment to service excellence. As a Lounge Duty Manager, you will be part of a team that strives to deliver exceptional customer experiences in our First and Business class lounges at Hong Kong International Airport.About the RoleThis is a key leadership position that requires...
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Hospitality Operations Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAt Cathay Pacific Airways Limited, we are committed to delivering exceptional service excellence in our lounges. As the Lounge Duty Manager, you will play a key role in achieving this goal.Company OverviewWe pride ourselves on being one of the world's greatest service brands, and our core brand value proposition is centered around service excellence. To...
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Customer Experience Representative
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout UsCathay Pacific Airways Limited is a renowned international airline dedicated to providing exceptional service to our customers.Role ProfileThe Lounge Ambassador is responsible for delivering a memorable experience to our customers at the lounge by demonstrating our brand values and providing exceptional service.Key AccountabilitiesProvide Exceptional...
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Luxury Guest Experience Coordinator
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeCompany OverviewRosewood Hotel Group is a renowned hospitality company that prides itself on providing exceptional service and luxurious experiences to its guests.
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Luxury Guest Experience Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full timeWe are a luxury hotel group renowned for its distinctive Asian hospitality, operating five Shangri-La properties in Hong Kong. Our people-centric approach makes us an employer with industry-leading levels of colleague engagement.">About the RoleAs a Guest Relations Host – Family Experience based at Island Shangri-La, Hong Kong, you will be responsible for...
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Premium Customer Service Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeIn this role, you will be responsible for overseeing the day-to-day operations of the lounge, including managing staff, maintaining high levels of customer satisfaction, and ensuring compliance with company standards and policies.ResponsibilitiesThis includes:Managing the front of house team to ensure delivery of exceptional customer service.Maintaining high...