Luxury Guest Experience Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

We are a luxury hotel group renowned for its distinctive Asian hospitality, operating five Shangri-La properties in Hong Kong. Our people-centric approach makes us an employer with industry-leading levels of colleague engagement.

">About the Role

As a Guest Relations Host – Family Experience based at Island Shangri-La, Hong Kong, you will be responsible for ensuring smooth and efficient daily operations. You will provide personalized and prompt service to VIP guests from arrival to departure, conduct room check-in and guest rooming, and keep updating the VIP list and guest preferences in GuestPedia.

  • Ensure seamless daily operations, including room check-in and guest rooming for designated guests.
  • Provide exceptional service to VIP guests, catering to their logistical requirements and amenities.
  • Liaise with relevant departments to ensure guests' needs are met promptly and efficiently.


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