Premium Customer Service Director

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

In this role, you will be responsible for overseeing the day-to-day operations of the lounge, including managing staff, maintaining high levels of customer satisfaction, and ensuring compliance with company standards and policies.

Responsibilities

This includes:

  • Managing the front of house team to ensure delivery of exceptional customer service.
  • Maintaining high levels of customer satisfaction through effective communication and issue resolution.
  • Ensuring compliance with company standards and policies, including food safety and quality control.

Requirements

To be successful in this role, you will need to possess excellent leadership and people management capabilities, with solid supervisory experience. You will also need to be proficient in spoken and written English, Cantonese, and Putonghua, and have minimum 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity.



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