Premium Hospitality Lead

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is a world-renowned airline that operates with a commitment to service excellence. As a Lounge Duty Manager, you will be part of a team that strives to deliver exceptional customer experiences in our First and Business class lounges at Hong Kong International Airport.

About the Role

This is a key leadership position that requires a strong leader with excellent people management skills. As the Lounge Duty Manager, you will be responsible for managing the operations of the lounge, including leading the front-of-house team and collaborating with back-of-house teams on operations, food safety, and quality control.

  • Lead the front-of-house team to deliver personalized and memorable experiences for premium customers.
  • Work with the Lounge Service Delivery Manager and Premium Service Team to develop and implement strategies to enhance the overall lounge experience.
  • Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards and financial procedures comply with company requirements.
  • Oversee performance management and development of the front-of-house team, including training, coaching, well-being, grooming, and daily task delegation.
Responsibilities

The Lounge Duty Manager will be responsible for:

  • Managing the operations of the lounge.
  • Leading the front-of-house team.
  • Collaborating with back-of-house teams on operations, food safety, and quality control.
  • Supervising food and beverage presentation, quality, and service speed.
  • Overseeing performance management and development of the front-of-house team.
Requirements

To be successful in this role, you will need:

  • A minimum of 7 years of experience in lounge operations, catering hospitality, fine dining, or similar capacity.
  • Strong leadership and people management capabilities with solid supervisory experience.
  • Experience in supplier management is an advantage.
  • Proficient in spoken and written English, Cantonese, and Putonghua.
  • Right to work in Hong Kong and a minimum age of 18.


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