Frontline Banking Ambassador

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description:

The Frontline Banking Ambassador is responsible for providing exceptional customer service to clients at bank halls. This includes greeting customers, assisting with platform navigation, and answering enquiries to enhance the overall customer experience.

The ideal candidate will be able to define customers' needs and refer them to frontline sales and service staff to facilitate satisfaction. They will also assist in managing the bank hall environment, diverting customers in queue and counters, and promoting automated banking services.

To excel in this role, candidates should possess excellent interpersonal skills, a customer-oriented mindset, and the ability to analyze and tackle problems independently. They should also be willing to work collaboratively as part of a team and perform shift duties as required.



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