Luxury Service Ambassador

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time
Job Description:

We are seeking a highly skilled and dedicated Luxury Service Ambassador to join our team at Rosewood Hotel Group. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of memorable.

Key Responsibilities:
  • Collaborate with relevant management to ensure seamless guest experiences
  • Maintain accurate records of guest profiles, stay details, and preferences
  • Develop and implement personalized welcome and turndown amenities based on guest preferences
  • Stay informed about packages, promotions, room types, and residence policies to provide expert recommendations
Requirements:
  • Minimum 2 years of experience in luxury hospitality or a similar guest-facing role
  • Proficiency in Microsoft Excel and other Microsoft Office programs
  • Demonstrated passion for personalized service and attention to detail
  • Fluent spoken Cantonese, Mandarin, and English; additional languages an asset
  • Strong interpersonal and problem-solving skills


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