Luxury Hotel Ambassador

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

About Us

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  • We are a luxury hotel group that prioritises industry leading levels of colleague engagement.
  • Our people are our priority, and we focus on investing in learning and development programmes.
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Job Summary

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  • We are seeking a Club Concierge based at Kowloon Shangri-La, Hong Kong.
  • As a Club Concierge, you will be responsible for providing personalised guest services, secretarial, concierge services and food & beverage services.
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Key Responsibilities

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  • You will perform check-ins and check-outs, be responsible for mail and information and airlines reservations / confirmations.
  • You will supervise and assist in the training of Club Ambassadors.
  • You will provide exceptional service to guests and ensure seamless communication between teams.
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Requirements

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  • Diploma or above in Hospitality Management or related discipline is required.
  • A minimum of 3 years of experience in the Service Industry, preferably in Front Office or Airline operations is essential.
  • You must be self-motivated and well-organised, able to work independently and possess excellent command of spoken English, Cantonese and Putonghua.


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