Luxury Hotel Reservations Specialist
6 days ago
Rosewood Hotel Group is seeking a highly skilled Luxury Hotel Reservations Specialist to join our team. As a key member of the Reservations Department, you will be responsible for providing exceptional service to our guests while maintaining the highest level of professionalism.
Key Responsibilities
- Support the Reservations Manager in the day-to-day operation of the department.
- Respond to all telephone inquiries in an engaging manner, adhering to hotel call standards and converting enquiries into bookings.
- Maintain a thorough knowledge of the hotel product and services, using appropriate verbiage in their description.
- Complete all tasks outlined on the shift checklist and sign off when finished.
Requirements
- Bachelor's degree holder in hospitality management or equivalent.
- Relevant working experience in a luxury hotel is preferred.
- Excellent command of Cantonese, Mandarin & English.
- Fresh graduates are also welcome.
- Candidates with more experience will be considered for Senior Reservation Sales Agent roles.
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