Luxury Hotel Reservations Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time
Job Overview
Rosewood Hotel Group is seeking a highly skilled Luxury Hotel Reservations Specialist to join our team. As a key member of the Reservations Department, you will be responsible for providing exceptional service to our guests while maintaining the highest level of professionalism.

Key Responsibilities
  • Support the Reservations Manager in the day-to-day operation of the department.
  • Respond to all telephone inquiries in an engaging manner, adhering to hotel call standards and converting enquiries into bookings.
  • Maintain a thorough knowledge of the hotel product and services, using appropriate verbiage in their description.
  • Complete all tasks outlined on the shift checklist and sign off when finished.

Requirements
  • Bachelor's degree holder in hospitality management or equivalent.
  • Relevant working experience in a luxury hotel is preferred.
  • Excellent command of Cantonese, Mandarin & English.
  • Fresh graduates are also welcome.
  • Candidates with more experience will be considered for Senior Reservation Sales Agent roles.


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