Reservations Sales Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

About Us


Mandarin Oriental Hotel Group Limited is a renowned hospitality brand that embodies the essence of luxury and sophistication. With a strong presence in prime destinations around the world, we offer exceptional experiences that cater to the needs of discerning travelers.



Our Commitment to Excellence


We are dedicated to delivering unparalleled service inspired by Asian heritage while representing the very cutting-edge of luxury experiences. Our iconic properties, such as Mandarin Oriental, Hong Kong, have delighted guests with award-winning services and impressive facilities for decades.



The Role


We are seeking a highly skilled Reservations Sales Agent to join our team in Hong Kong. As a key member of our Reservations team, you will be responsible for recording and processing all room reservations made by phone, fax, or email efficiently and accurately.



Your Key Responsibilities



  • Handle hotel reservations inquiries and convert them into sales opportunities where possible to meet hotel targets.
  • Data input into the PMS system in the correct format as set in the PMS Operational Manual.
  • Ensure seamless communication with other departments regarding relevant information.
  • Prepare various reservations-related reports and organize correspondence and group reservations.
  • Monitor corporate blocks, party name lists, and arrangements.


Requirements and Qualifications



  • University graduate, preferably in hospitality studies.
  • Related working experience in Reservations or Customer Services is an advantage.
  • Excellent communication skills and fluency in both written and spoken English, Chinese (including Cantonese and Mandarin).
  • Excellent organizational and computer skills.
  • Other foreign language literacy is a plus.


Your Benefits



  • L & D: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
  • MOstay: When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.
  • Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.


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