Front Desk and Reservations Associate

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

We are seeking a talented and customer-orientated Reservations Agent to join our team at Kowloon Shangri-La, Hong Kong. In this role, you will be responsible for providing top-notch customer service to guests, handling incoming calls, and promoting hotel rooms.

About Shangri-La Group:

As a luxury hotel group, we pride ourselves on offering world-class hospitality and creating unforgettable experiences for our guests. With over 42,000 colleagues worldwide, we are committed to investing in the growth and development of our employees.

Job Responsibilities:

  • Handle telephone inquiries and respond to guest requests promptly.
  • Process hotel reservations and manage room inventory effectively.
  • Promote hotel services and amenities to guests.

Requirements:

  • Relevant working experience in the Hotel, Customer Service, or Sales Industry.
  • Excellent command of English, Cantonese, and Putonghua.
  • Ability to adapt to a fast-paced working environment.


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