Regional IT Help Desk Support, Global Private Bank

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time
Regional IT Help Desk Support, Global Private Bank
  • Dynamic Regional IT Helpdesk Support
  • Competitive Bank Benefits & Salary Package
  • Fintech & Digitalization Project Exposure

Most well respected European Based Private Bank with over 500 employees in North Asia Region is in search for multiple IT Helpdesk Senior Associates

Job Duties
  • Regional headcount to provide 1st/2nd level IT Helpdesk & Mobile support to the North Asia Branches with over 480 users from front to back offices
  • Troubleshoot/Facilitate IT support for market data, digitalization, fintech and E-banking solutions/applications
  • Support IT procurement, billing and any regional projects by working in collaboration with Infrastructure and external vendors across the region
  • Report to the Regional Head of IT Service Support
  • Provide quality 1st & 2nd Service Desk Service to end users for all aspects of IT-related incidents and issues
  • Ensure timely escalation of critical issues to responsible regional/local stakeholders in accordance to SLA
  • In-house Avaloq Technical Support/Business Analyst
  • Friendly Int'l Culture & Worklife Balance
  • Provide end to end technical & business support users from front to back office
  • Accountable for troubleshooting and conducting root cause analysis to timely incident management
  • Provide data engineering support to strategic business decisions with regards to supply chain optimization
  • Design and implement data pipeline and maintain appropriate database / data tables in the data lake needed for analytics and machine learning models for solving different business cases in supply chain context
  • Support various data science projects by interacting with the stakeholders, gather business requirements, building ML/Optimization models and visualization dashboards
  • Report to Regional Head of IT
  • Ensure timely and quality helpdesk and IT Service deliverables to 500 users by supervising a team of 6-7 members
  • Oversight and monitor the performance of IT vendors
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