IT Support Engineer

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of Singapore, Asia's Global Private Bank Full time

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Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today

WHAT YOU DO

  • Responsible for day-to-day IT support on Desktops, Laptops, printers, mobile telephony (MobileIron, iPad, iPhone, etc), devices, desk phone and video & voice Conferencing
  • Responsible for desktop installation, configuration, relocation and maintenance (hardware, software and network)
  • To troubleshoot technical issues and escalate accordingly to corresponding teams where necessary; Work with regional IT team and/or third parties to resolve the issue promptly
  • To prepare, verify and distribute antivirus and window patches updates
  • To provide pro-active monitoring, support and troubleshooting to improve the end-users' experience of the systems
  • To perform inventory and asset registry maintenance on a regular basis; printer maintenance; procurement of IT hardware
  • To participate in regional system deployments, identifying and reporting issues to project teams
  • To maintain high customer service excellence while working under highly stressed situation

WHO YOU ARE

  • Minimum 2 years of relevant experience in Desktop support
  • Experienced in providing end user related support and services in a banking/financial institutions environment preferred
  • Knowledge of all versions of Microsoft Desktop Operating Systems and Technologies/Tools, including but not limited to Office365 (Advanced Excel/Word formulas and macros; PowerPoint)
  • Experienced in Desktop SOE image preparation using Microsoft SCCM is an advantage
  • Experienced in supporting mobile devices such as iPhone/iPad. Knowledge of Avaya Phone System is advantage
  • Experienced in corporate network, LANs and WANs, including highly available redundant networks and corporate firewalls
  • Knowledge of IT security and antivirus software
  • Must be technically sound on Desktop/End User Technologies and the latest IT trends
  • Customer-oriented with good troubleshooting, communication and interpersonal skills
  • Good command of English and fluency in Mandarin will be a plus
  • Self-motivated and able to work independently
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

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