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HPC Support Engineer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China DDN Full time

We are looking for a skilled Professional Services Engineer to join our team at DDN. In this role, you will be responsible for implementing and supporting our high-performance data storage solutions in Hong Kong. Your primary focus will be on installing hardware and software, configuring systems, and tuning solutions to meet the needs of our customers.

To succeed in this position, you will need to have a strong background in HPC industry, excellent troubleshooting skills, and a good understanding of technical fundamentals including open system platforms (UNIX, Linux, Windows), networking, and file system. You will also need to be able to communicate effectively with colleagues and customers, both verbally and in writing.

Your duties and responsibilities will include actively carrying out support maintenance work in HK, installing, supporting and debugging the production environment, providing L1 technical support, liaising with sales and engineering teams for problem resolution, and managing competing priorities while ensuring all objectives are accomplished.

As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a talented group of professionals who are passionate about delivering exceptional customer service. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.