Front Desk Associate

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

Essential duties and responsibilities

  • Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
  • Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
  • Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation

Requirements

  • Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity
  • Knowledge of Opera system will be an advantage
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • High standards of professional manner with exceptional communication skills
  • Excellent command of spoken English, Cantonese and Mandarin is a must
  • Fresh graduates with related education background are also considered
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