Front Desk Coordinator
6 days ago
Bird & Bird is an international law firm known for its strategic approach to commercial issues. Our team combines exceptional legal expertise with industry knowledge and creative thinking to help clients achieve their goals.
We have a large presence in 32 offices across Europe, US, the Middle East, and Asia Pacific, with close ties to firms worldwide. If you're interested in learning more about our services, visit our website.
Our culture provides all employees with world-class support to help them achieve their ambitions and career goals. We offer excellent opportunities for progression and professional development.
Job Description:
- Deliver high-quality front desk services efficiently.
- Perform duties such as greeting clients, arranging mail and document delivery, maintaining organized records, updating phone directories, and general office administration support.
- Answer and screen incoming phone calls, resolve caller inquiries or refer them to relevant parties promptly.
- Manage meeting room bookings and scheduling, liaise with teams to arrange room setup and food/beverage requests, and ensure meeting rooms are tidy.
- Serve as the go-to person for seamless front desk services in a professional manner.
- Handle daily incoming faxes and emails, screen, and dispatch them to relevant parties promptly.
- Coordinate office maintenance services and liaise with vendors (e.g., printers, washrooms, public areas).
- Assist in coordinating office events and collaborate with other departments to provide necessary support services.
- Manage offsite storage and record-keeping.
- Assist with ad-hoc tasks as required.
Required Skills and Qualifications:
- Punctual, mature, hardworking, and a good team player.
- A positive attitude, willingness to learn and expand knowledge and skills, approachability, flexibility regarding hours and role, and a strong practical/common sense approach.
- Confident front desk/client servicing experience with a sense of urgency.
- Excellent phone manner, both internally and externally, with the ability to communicate clearly and listen effectively.
- Commitment to delivering high-quality services.
- Excellent interpersonal and problem-solving skills.
- Ability to remain calm in demanding situations and work well under pressure.
- High level of proficiency in MS Office applications.
- Good command of English, Cantonese, and Mandarin.
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