Front Desk Coordinator
5 days ago
Bird & Bird is a leading international law firm, delivering exceptional legal expertise and industry knowledge to clients worldwide. We are committed to maintaining an inclusive working environment and are an equal opportunities employer.
We offer excellent prospects for progression and our culture provides all our people with world-class support to achieve their ambitions and goals. Our agile working environment allows for flexible working arrangements, and we are happy to discuss these options with suitable candidates.
The successful candidate will be responsible for delivering high-quality front desk services smoothly and efficiently. This includes performing front desk duties, such as greeting clients, arranging mailing and document delivery, maintaining organized records, updating the telephone directory, office decoration, and general office administration support.
Key responsibilities include:
- Deliver high-quality front desk services in a professional manner
- Perform front desk duties, including greeting clients and arranging mailing and document delivery
- Manage meeting room bookings and scheduling, liaise with the team to arrange room setup and food & beverage requests, and ensure meeting rooms are orderly
- Serve as the go-to person to ensure seamless delivery of front desk services
- Handle daily incoming faxes and emails, screen and dispatch them to the appropriate parties promptly
- Coordinate office maintenance services and liaise with vendors (e.g., printers, washrooms, office public areas)
- Assist in coordinating office events and work with other departments to provide necessary support services
- Manage offsite storage and record-keeping
To succeed in this role, you will require:
- Punctual, mature, hardworking, and a good team player
- Positive and 'can-do' attitude, willingness to learn and expand knowledge and skills, approachability, flexibility regarding hours and role, and a strong practical/common sense approach
- Confident front desk/client servicing experience with a strong sense of urgency
- Excellent phone manner, both internally and externally, with the ability to communicate clearly and listen effectively
- Commitment to delivering high-quality services
- Excellent interpersonal and problem-solving skills
- Ability to stay calm in demanding situations and work well under pressure
- High level of proficiency in MS Office applications
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