Customer Service Representative
4 days ago
We are looking for a highly motivated and customer-focused Reservations Agent to join our team at Kowloon Shangri-La, Hong Kong. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between guests and our hotel staff.
Company Overview:
Renowned for its distinctive Asian hospitality, Shangri-La Group operates five Shangri-La properties in Hong Kong, where the company is also headquartered. Our commitment to excellence has earned us industry leading levels of colleague engagement, and we prioritize the learning and development of our employees.
Job Responsibilities:
- Deliver exceptional customer service to guests via telephone, email, and in-person.
- Process hotel reservations and manage room inventory effectively.
- Promote hotel services and amenities to guests.
Requirements:
- Relevant working experience in the Hotel, Customer Service, or Sales Industry.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
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