Reservations Agent

Requisition ID171421 -Posted -Hong Kong SAR -Kowloon Shangri-La, Hong Kong -Sales -Permanent

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Reservations Agent based at Kowloon Shangri-La, Hong Kong

As a Reservations Agent, we rely on you to:

• Be responsible for providing the most efficient and courteous Hotel reservations service
• Attend to telephone inquiries and follow up on guests' requests
• Promote Rooms to guests
• Perform any other duties as assigned by the Supervisors

We are looking for someone who has:

• Relevant working experience in the Hotel, Customer Service or Sales Industry
• Experience with Opera PMS would be an advantage
• Customer-oriented with good communications and multi-tasking skills
• Ability to adapt a fast-paced working environment
• Excellent command of English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.