Reservations Coordinator
1 week ago
Mandarin Oriental, Hong Kong seeks a skilled Reservations Sales Agent to join their Reservations team.
This role requires excellent communication skills, with fluency in both written and spoken English, Chinese (including Cantonese and Mandarin). You will be responsible for recording and processing all room reservations made by phone, fax, or email efficiently and accurately.
The Reservations Sales Agent will report directly to the Reservations Manager / Assistant Reservations Manager and will be accountable for converting reservation inquiries into sales opportunities to meet hotel targets.
About the Role
The successful candidate will have a university degree, preferably in hospitality studies, and related working experience in Reservations or Customer Services will be advantageous. Excellent organisational and computer skills are also essential for this role.
Key Responsibilities:
- Record and process room reservations made by phone, fax, or email
- Convert reservation inquiries into sales opportunities
- Report to the Reservations Manager / Assistant Reservations Manager
- Communicate effectively with other departments
- Prepare various reservations-related reports
Benefits:
- Opportunities for professional growth and development
- A range of employee benefits, including health insurance and retirement plans
- The chance to work in a dynamic and supportive team environment
- Complimentary stays and discounts on hotel rooms for you and your loved ones through the MOstay programme
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