Membership Experience Coordinator

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China YMCA Of Hong Kong Full time
Job Description

We are seeking a highly skilled Customer Service Associate to join our team at YMCA of Hong Kong. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members.

Key Responsibilities:
  • Handle phone calls and respond to customer inquiries in a timely and professional manner
  • Provide information and assistance to members regarding venue reservations and other related matters
  • Perform general administrative tasks such as data entry and record-keeping
  • Maintain a clean and organized workspace, adhering to our high standards of cleanliness and maintenance
  • Collaborate with other departments to ensure seamless communication and coordination
Requirements:
  • HKCEE/DSE or equivalent qualifications
  • Excellent interpersonal and communication skills
  • Proficiency in Cantonese, Mandarin, and English language skills
  • Basic computer skills in MS Word and Excel, with Chinese typing proficiency
  • Strong team player with eagerness to learn, proactivity, and independence


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