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Membership Team Lead

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Kowloon Cricket Club Full time

The ideal candidate will possess excellent leadership skills, with the ability to motivate and guide the Membership Team towards achieving outstanding results. A strategic thinker with a passion for delivering exceptional member experiences.

Job Description:

As an Assistant Membership Manager at Kowloon Cricket Club, you will be responsible for leading the Membership Team in providing top-notch member services. This includes developing and implementing effective strategies for enhancing member engagement, satisfaction, and retention. Your expertise in project management, analytics, and problem-solving will enable you to drive business growth and improve operational efficiency.

Responsibilities:
  • Manage the Membership Database to ensure accuracy and timeliness of member information.
  • Liaise with department heads to coordinate events, meetings, and other activities that promote member engagement.
  • Lead the Membership Team in providing exceptional customer service, resolving member complaints, and addressing concerns promptly.
  • Oversee the processing of new member applications, resignations, and changes of particulars.
  • Maintain open communication channels with members, ensuring their needs are met and expectations exceeded.