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Membership Team Lead
2 weeks ago
The ideal candidate will possess excellent leadership skills, with the ability to motivate and guide the Membership Team towards achieving outstanding results. A strategic thinker with a passion for delivering exceptional member experiences.
Job Description:As an Assistant Membership Manager at Kowloon Cricket Club, you will be responsible for leading the Membership Team in providing top-notch member services. This includes developing and implementing effective strategies for enhancing member engagement, satisfaction, and retention. Your expertise in project management, analytics, and problem-solving will enable you to drive business growth and improve operational efficiency.
Responsibilities:- Manage the Membership Database to ensure accuracy and timeliness of member information.
- Liaise with department heads to coordinate events, meetings, and other activities that promote member engagement.
- Lead the Membership Team in providing exceptional customer service, resolving member complaints, and addressing concerns promptly.
- Oversee the processing of new member applications, resignations, and changes of particulars.
- Maintain open communication channels with members, ensuring their needs are met and expectations exceeded.