Customer Service Representative

5 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time
Job Overview

Rosewood Hotel Group is seeking a skilled Reservation Sales Agent to join our team. This role requires excellent communication skills, product knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Supporting the Reservations Manager: Assist with daily operations, including responding to customer inquiries and resolving issues in a timely manner.
  • Respond to Customer Enquiries: Engage with customers via phone, addressing their queries and converting them into bookings while adhering to hotel call standards.
  • Product Knowledge: Possess a thorough understanding of the hotel's amenities, services, and offerings, utilizing this expertise to describe them effectively to customers.
  • Task Completion: Fulfill all tasks outlined on the shift checklist and sign off once completed.
Requirements
  • Education: Bachelor's degree in Hospitality Management or equivalent.
  • Work Experience: Relevant experience in a luxury hotel setting is preferred, although fresh graduates are also welcome.
  • Language Skills: Excellent command of Cantonese, Mandarin, and English is essential for effective communication with guests.
  • Career Advancement: Candidates with more experience may be considered for the Senior Reservation Sales Agent position.


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