Customer Service Representative

1 week ago


Hong Kong Island, Hong Kong SAR China Liberty Mutual Insurance Full time

Job Description:

  • We are seeking a skilled Customer Service Representative to join our team at Liberty Mutual Insurance.
  • This role will be responsible for handling customer inquiries, resolving issues, and providing quality advice on insurance products.
  • The ideal candidate will have excellent communication skills, be detail-oriented, and possess a strong sense of ownership.

About the Role:

  • This is an entry-level position that requires a diploma with 2-4 years of working experience in a call center environment.
  • Candidates should have experience handling General Insurance related products and be familiar with call center workflows.
  • Possession of IIQE Paper 1 and 2 certification is mandatory.

Key Responsibilities:

  • Serving as a single point of contact for customer inquiries.
  • Providing professional advice on general insurance products.
  • Resolving customer complaints and escalating when necessary.
  • Meeting service level and KPIs defined by the company.

About Us:

Liberty Mutual Insurance Group is a diversified global insurer headquartered in Boston. We are ranked the 8th largest global property and casualty insurer based on gross written premium. With over 40,000 employees across 29 countries, we strive to deliver exceptional customer experiences.



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