Insurance Customer Service Representative

7 days ago


Hong Kong Island, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

At BOC Group Life Assurance Company Limited, we're seeking a highly skilled Customer Services Officer to join our team.

Key Responsibilities
  • Provide exceptional customer service to policyholders and bank representatives.
  • Analyze customer feedback and develop solutions to improve service quality.

Requirements:

  • Diploma or above with professional insurance qualifications (e.g. IIQE, FLMI) is an advantage.
  • 1 year of experience in life insurance with solid customer relationship management skills.
  • Excellent interpersonal and communication skills.
  • Good team player with ability to work independently and handle overtime.
  • Positive attitude with attention to detail and good organizational skills.
  • Proficient in MS Word, Excel, and Chinese Word Processing.
  • Conversant in spoken and written English and Chinese.
  • Preferring candidates with good command of spoken Mandarin; proficiency in other Chinese dialects is an asset.

Benefits:

  • 5-day work week.
  • Attractive remuneration package.
  • Excellent training and development opportunities.


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