Customer Experience Representative

1 week ago


Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time
Career Opportunities: Customer Experience Representative (171212)

Our company is dedicated to delivering exceptional customer experiences through our distinctive Asian hospitality. We operate five properties in Hong Kong, offering a range of options across different brands.

We invest heavily in the learning and development of our colleagues, with a focus on leadership development programs. This has led to industry-leading levels of colleague engagement.

We are seeking a Customer Experience Representative based at Kowloon Shangri-La, Hong Kong. Key responsibilities include:

  • Delivering exceptional customer experiences by understanding their preferences
  • Ensuring a smooth check-in and check-out experience for all guests
  • Handling customer inquiries and actively collecting feedback
  • Maintaining professional interactions with customers while adhering to hotel policies

The successful candidate will possess a higher diploma or above in Hospitality Management or a related field. A minimum of one year's experience in the Hotel or Service Industry is preferred. Excellent communication skills and the ability to work effectively in a team are essential.



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