Customer Experience Representative

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

Company Overview

Aspire Lifestyles is the world's largest premium concierge and affluent service provider, assisting companies and premier brands to drive loyalty and create value in their customer portfolios.

Salary and Benefits

We offer an attractive remuneration package and fringe benefits for the right candidate, including Group Medical Benefits, Overtime Pay, Shift Allowances, Double Pay, and Performance Bonus.

Job Description

Develop a good relationship with customers through personalized interactions, providing innovative solutions and recommendations to different types of requests. Maintain a positive experience by consulting and advising customers on travel needs and program benefits.

Required Skills and Qualifications

  • Certificate or Diploma in Mass Communication, Business Studies, Tourism, or other relevant fields
  • 2+ years of customer service experience in any industry
  • Experience in the Concierge/Tourism/Travel/Travel Agency industry is an added advantage
  • Omni-channel work experience (phone, email, chat) preferred
  • Fresh Graduates welcome

Work Environment

Work 5 days per week, contracted hours based on shift pattern, varying hours may be necessary on a week-by-week basis

Others

We are an equal opportunity employer, valuing a diversified workplace and applications from all qualified candidates. The information provided by job applicants will be treated in strict confidence and used for recruitment-related purposes only.



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