Hotel Reservation Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

We are seeking a skilled Reservations Agent to join our team at Kowloon Shangri-La, Hong Kong. In this role, you will be responsible for providing exceptional customer service to guests, handling telephone inquiries, and promoting hotel rooms.

About Us:

  • Shangri-La Group is a renowned luxury hotel group with a presence in multiple locations across the globe.
  • We pride ourselves on offering unique experiences that cater to every guest's needs.

Responsibilities:

  • Provide efficient and courteous hotel reservations service.
  • Attend to telephone inquiries and follow up on guests' requests.
  • Promote Rooms to guests.

Requirements:

  • Relevant working experience in the Hotel, Customer Service or Sales Industry.
  • Experience with Opera PMS would be an advantage.
  • Excellent command of English, Cantonese, and Putonghua.


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