Hotel Reservation Specialist
4 days ago
We are seeking a skilled Reservations Agent to join our team at Kowloon Shangri-La, Hong Kong. In this role, you will be responsible for providing exceptional customer service to guests, handling telephone inquiries, and promoting hotel rooms.
About Us:
- Shangri-La Group is a renowned luxury hotel group with a presence in multiple locations across the globe.
- We pride ourselves on offering unique experiences that cater to every guest's needs.
Responsibilities:
- Provide efficient and courteous hotel reservations service.
- Attend to telephone inquiries and follow up on guests' requests.
- Promote Rooms to guests.
Requirements:
- Relevant working experience in the Hotel, Customer Service or Sales Industry.
- Experience with Opera PMS would be an advantage.
- Excellent command of English, Cantonese, and Putonghua.
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