Luxury Hotel Concierge

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full time

We are seeking a highly skilled and passionate individual to join our team as a Spa and Wellness Concierge at The Peninsula Hong Kong. As a key member of our front-of-house team, you will be responsible for welcoming and advising guests on all aspects of our spa and fitness centre.

Key Responsibilities:

  • Welcome, advise, and support guest enquiries and bookings
  • Promote and sell spa services and products to maximize sales potential
  • Handle scheduling of guest reservations with accuracy
  • E nsure guests' spa and fitness journey is smooth from check-in to check-out
  • Conduct daily opening and closing procedures

Requirements:

  • Related experience in luxury hotels or spa front-of-house or reception
  • Knowledge in spa computerized booking systems is an advantage
  • Excellent interpersonal and communication skills
  • Fluent in spoken and written English. Good command of Cantonese or Mandarin is an advantage
  • Demonstrates passion for guest care


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