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Luxury Hotel Guest Relations Professional

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

Company Overview

We are a renowned luxury hotel group with a distinctive Asian hospitality. Our success is built on the efforts and abilities of over 42,000 colleagues worldwide. We invest in the learning and development of our colleagues to ensure they have opportunities to grow throughout their career.

Servicing Our Guests

We provide quality service by understanding guest preferences and providing a smooth check-in and check-out experience. Our team members handle inquiries and collect feedback from guests while ensuring all interactions are handled professionally and with care.

Required Skills and Qualifications

  • A minimum of 3 years of experience at the Front Office/Guest Relations in world-class service hotels.
  • Customer-oriented and self-motivated individuals with strong leadership skills and communication skills.
  • An excellent command of spoken English, Cantonese, and Putonghua.

Benefits

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. We offer a unique opportunity for growth and development within our organization.