Guest Relations Experience Leader

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

Job Description:

We are seeking a The Club & Guest Relations Supervisor to join our team at Kerry Hotel Hong Kong. As a key member of our Front Office/Guest Relations team, you will be responsible for providing exceptional service to our guests.

  • Greet and bid farewell to VIP/Club guests
  • Provide smooth check-in and check-out experiences, as well as F&B services to guests
  • Handle inquiries and collect feedback from guests
  • Ensure all interactions with guests are handled professionally and with care, adhering to Hotel's policies and procedures
  • Supervise The Club & Guest Relations operation and workflow to maximize guest satisfaction


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