F&B Guest Experience

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time
Essential Duties and Responsibilities
  • Collaborate with outlet Managers to manage a diverse F&B client portfolio.
  • Suggest and develop a targeted approach for each client, ensuring the maintenance of strong relationships and fostering elevated brand engagement.
  • Develop daily and weekly outreach communication strategies tailored to total outlets portfolios of clients. You will update and educate key stakeholders on our most valuable individuals.
  • Monitor and assist the development of high potential clients.
  • Analyze, manage, and review client reports for the total property top client portfolio, consistently assessing performance against established objectives.
  • Work closely with the F&B Director to develop operational and tactical business action plans for implementation.
  • Collaborate with the F&B Director to formulate acquisition strategies, aiming for 20% of time spent on new business.
  • Develop key strategies and test and learn to improve first time diners' repeat rates.
  • Engaging with guests in outlets and events, building relationships and recognising the guests.
  • Attend events at the property to acquire and build the network of high potential guests.
  • Explore brand collaborations and establish partnerships that will identify new business opportunities for expanding your client portfolio.
  • Identify new and untapped networking opportunities in targeted markets within your region by attending industry events and building connections with potential partners and future clients.
Requirements
  • Degree or Higher Diploma in Hospitality or Tourism management is an advantage
  • Minimum 5 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity
  • Proficiency in English, Putonghua and Cantonese is essential
  • Proven managerial abilities in people management, strategic planning and decision making
  • High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills
#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    We are looking for a skilled F&B Management Professional to join our team at Lubuds F&B Group. In this role, you will be responsible for managing daily restaurant operations, ensuring efficient service delivery, and promoting a positive guest experience.Our CompanyLubuds F&B Group is a dynamic food and beverage company with a passion for delivering...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Job SummaryWe are seeking an experienced F&B Industry Director to join our dynamic team at Lubuds F&B Group. The ideal candidate will have a minimum of 5 years of experience in the F&B industry and a proven track record of success in leading large teams and driving business growth.Key responsibilities include:Developing and implementing strategic plans to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Company OverviewSophisticated Dining ExperiencesLubuds F&B Group is a renowned operator of exquisite restaurants in Hong Kong, offering an exceptional dining experience to our discerning clientele.


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Job Description:We are seeking a highly skilled and experienced Luxury F&B Sales and Marketing Professional to join our team at Rosewood Hotel Group. As a key member of our hospitality team, you will be responsible for managing a diverse client portfolio and developing targeted approaches to foster strong relationships and elevate brand engagement.Key...

  • Fine Dining Manager

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    We are seeking a highly experienced Fine Dining Manager to join our dynamic team at Lubuds F&B Group. As a key member of our operations team, you will be responsible for leading our culinary team in delivering exceptional dining experiences to our guests.Company OverviewLubuds F&B Group is a leading food and beverage company headquartered in Hong Kong,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    Job Description:We are seeking a The Club & Guest Relations Supervisor to join our team at Kerry Hotel Hong Kong. As a key member of our Front Office/Guest Relations team, you will be responsible for providing exceptional service to our guests.Greet and bid farewell to VIP/Club guestsProvide smooth check-in and check-out experiences, as well as F&B services...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Beneath the Surface: Job DescriptionKey ResponsibilitiesManage daily restaurant operations to ensure seamless service deliveryMaintain high standards of food quality, presentation, and hygieneLead a team of skilled professionals to deliver exceptional customer experiencesLubuds F&B Group offers a unique opportunity to join a dynamic team and contribute to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Company OverviewLUBUDS F&B Group is a Hong Kong-based company that operates a number of exquisite brands and diverse cuisine collections. Founded in 2006, our flagship brands include Ana Ten, Sushi Senju, Yaki Ana, What The Pho, Blooms, PANO, PALCO, FWD House 1881, Mian, Yue, Chuan, and Moon Palace.We are now managing over 40 outlets in Hong Kong and more...


  • Hong Kong, Central and Western District, Hong Kong SAR China Groundswell 浪谷 Full time

    Required Skills and QualificationsTo be successful in this role, you should possess:A minimum of 3 years of leadership experience in the restaurant, hospitality, or fast-growing F&B environments.Strong business acumen, including understanding of margins, revenue, and scheduling.The ability to build and grow teams, drive performance, and lead with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    About UsLUBUDS is a Hong Kong based company, founded in 2006, with a diverse cuisine collection and a number of exquisite brands.We pride ourselves on creating a work environment that fosters love, happiness, and respect for all employees.Requirements & QualificationsTo be successful as a Dining Establishment Manager, you must have:5+ years of managerial...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Job DescriptionAt Lubuds F&B Group, we are seeking an experienced Fine Dining Restaurant Manager to lead our team of talented professionals. The ideal candidate will have a minimum of 5 years of experience in the Fine dining / hotel/ Private clubhouse industry and at least 5 years of managerial experience in the F&B industry.We offer a competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Murray, Hong Kong, a Niccolo Hotel Full time

    Required Skills and QualificationsThe ideal candidate will possess:Minimum of 10 years' experience in leading Food and Beverage Department in luxury hotels, with at least 3 years in a similar capacity.Extensive understanding of international dining and hospitality trends, with strong insights into the Hong Kong market; experience with Michelin-starred...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Our Company CultureWe are a company that values love and happiness in our working environment.We treat everyone with respect and dignity, and staff can enjoy work-life balance and job satisfaction at the same time.Job ResponsibilitiesThe ideal candidate will have at least 5 years of working experience in Fine dining / hotel/ Private clubhouse and 5 years of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job Overview The Miramar Group seeks an accomplished Guest Relations Officer to enhance our guests' experiences.Job Responsibilities Ensure prompt check-in and check-out procedures for all guestsProvide information and assistance to guests throughout their stayRequirements and Qualifications Degree in Hospitality Studies or related fieldMinimum 1-year...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    About UsLUBUDS F&B Group is a dynamic and rapidly growing company that values love and happiness in our working environment.We treat everyone with respect and dignity, and staff can enjoy work-life balance and job satisfaction at the same time.Job RequirementsTo be successful in this role, you will need:At least 5 years of working experience in Fine dining /...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Company OverviewLubuds F&B Group is a Hong Kong based company headquartered in Wong Chuk Hang. We operate a number of exquisite brands and a diverse cuisine collection, with over 40 outlets in Hong Kong and more expected to come.We are now seeking an experienced Restaurant Operations Leader to join our dynamic team. The ideal candidate will have a minimum of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Company OverviewWe are a dynamic Hong Kong based company, operating a number of exquisite brands and a diverse cuisine collection. Our flagship brands include Ana Ten, Sushi Senju, Yaki Ana, What The Pho, Blooms, PANO, PALCO, FWD House 1881, Mian, Yue, Chuan, and Moon Palace.We manage over 40 outlets in Hong Kong and continue to expand our operations.Job...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lubuds F&B Group Full time

    Job Highlights">We seek a highly experienced Operations Manager with at least 5 years of fine dining experience, preferably in Michelin-starred restaurants.The ideal candidate will have strong leadership skills and be able to manage a team effectively.You will also have the opportunity to work closely with talented chefs and F&B professionals to deliver...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    About Mandarin Oriental Hotel Group LimitedWe are a world-renowned luxury hotel group with a rich history and heritage dating back to 1963. Our hotels are located in some of the most exciting destinations around the globe, offering guests unparalleled service, comfort, and amenities. At Mandarin Oriental, we believe in delivering memorable experiences to our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Job Overview:We are looking for a highly motivated and experienced Luxury F&B Sales and Marketing Professional to join our team at Rosewood Hotel Group. As a key member of our sales and marketing team, you will be responsible for driving sales growth and enhancing customer relationships across our F&B outlets.Key Accountabilities:Developing and implementing...