Hotel Guest Experience Associate

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time
About the Role

We are seeking a skilled Guest Services Officer to become a valuable member of our Front Office team at the Mandarin Oriental, Hong Kong. This is an excellent opportunity to contribute to providing exceptional service to our discerning guests.

Main Responsibilities
  • Deliver quality check-in and check-out experiences for guests.
  • Conduct thorough room orientations to enhance guest satisfaction.
  • Perform regular lobby patrols to maintain a high level of guest service.
  • Work collaboratively with colleagues to provide prompt and efficient service to guests.
  • Verify accuracy of guest information for the hotel group's records.
  • Arrange room assignments based on guest preferences.
  • Support Supervisors in their day-to-day activities.
Essential Qualifications
  1. Relevant working experience in hotel/guest services.
  2. Strong written and spoken English skills.
  3. Mandarin language proficiency is advantageous.
  4. Effective organisational and communication skills.
  5. Ability to handle multiple tasks and work within a team environment.
  6. Basic computer and typing skills.
  7. Display a positive and energetic attitude.


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