Luxury Hotel Assistant Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time
About the Role

We are seeking a skilled Concierge Service Supervisor to join our dynamic team at The Langham, Hong Kong. This is an exciting opportunity for a seasoned professional to lead and motivate our Concierge colleagues, ensuring exceptional guest service standards.

Responsibilities
  • Assist the Chief Concierge in implementing hotel policies and procedures.
  • Supervise Concierge colleagues' attendance and performance while on duty.
  • Serve as a key communication channel between the Chief Concierge and teams, providing accurate information to guests.
  • Train new Concierges in service rules, policies, and procedures.
  • Develop and maintain professional standards of service.
  • Manage the receipt, storage, and dispatch of parcels and baggage for guests.

Requirements
  • Holds a Higher Diploma in hospitality-related discipline or equivalent experience.
  • Minimum 5 years of experience in luxury hotel concierge services, with 3 years of supervisory experience.
  • Possesses strong leadership, delegation, and team management skills.
  • Excellent knowledge of hotel operations, industry trends, and guest expectations.
  • Demonstrates open-mindedness, a service-oriented attitude, and ability to work under pressure.


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