Luxury Hotel Assistant Manager
7 days ago
We are seeking a skilled Concierge Service Supervisor to join our dynamic team at The Langham, Hong Kong. This is an exciting opportunity for a seasoned professional to lead and motivate our Concierge colleagues, ensuring exceptional guest service standards.
Responsibilities
- Assist the Chief Concierge in implementing hotel policies and procedures.
- Supervise Concierge colleagues' attendance and performance while on duty.
- Serve as a key communication channel between the Chief Concierge and teams, providing accurate information to guests.
- Train new Concierges in service rules, policies, and procedures.
- Develop and maintain professional standards of service.
- Manage the receipt, storage, and dispatch of parcels and baggage for guests.
Requirements
- Holds a Higher Diploma in hospitality-related discipline or equivalent experience.
- Minimum 5 years of experience in luxury hotel concierge services, with 3 years of supervisory experience.
- Possesses strong leadership, delegation, and team management skills.
- Excellent knowledge of hotel operations, industry trends, and guest expectations.
- Demonstrates open-mindedness, a service-oriented attitude, and ability to work under pressure.
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