Concierge Experience Specialist
5 days ago
Elevate your career with Mandarin Oriental Hotel Group Limited, a global leader in luxury hospitality.
Our prestigious brand boasts a portfolio of iconic hotels, resorts, and residences across prime destinations worldwide. We invite applications from highly motivated individuals who share our passion for delivering exceptional experiences.
The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of one year of relevant experience in the hotel industry. Fluency in English and Cantonese is essential, with additional language proficiency being a significant advantage.
As a Guest Services Agent, you will be responsible for ensuring seamless guest experiences through attentive service, efficient room allocation, and expert local knowledge. You will work closely with the Concierge team to provide personalized recommendations and ensure every guest feels valued and respected.
Main Responsibilities:
- Deliver exceptional guest experiences through attentive service, timely assistance, and expert knowledge of hotel facilities and services
- Effectively communicate with guests, colleagues, and stakeholders to achieve shared goals and objectives
- Maintain high standards of professionalism, courtesy, and discretion in all interactions
- Participate in ongoing training and development programs to enhance skills and knowledge
Requirements:
- Minimum 1 year of relevant experience in the hotel industry
- Excellent communication and interpersonal skills
- Fluency in English and Cantonese; additional language proficiency advantageous
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