Concierge and Customer Experience Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time
About Us

Aspire Lifestyles is a leading provider of premium concierge and affluent services. We help companies and premier brands to deliver exceptional customer experiences and drive loyalty.

Job Summary

We are looking for an experienced Lifestyle Concierge to join our team. In this role, you will be responsible for developing relationships with customers and providing personalized solutions to their needs.

You will have a deep understanding of our clients' brand promises and use our program benefits and privileges to exceed customer expectations. This role requires excellent communication and customer service skills, with a strong focus on delivering exceptional results.

Key Responsibilities
  • Develop a good relationship with customers through personalized interactions
  • Provide innovative solutions to different types of requests
  • Use program benefits and privileges to better fulfill customer requests
  • Represent clients' brands in a professional manner that builds their market profile
  • Seek to provide the best possible customer experience
What We Offer

We offer an attractive remuneration package and fringe benefits for the right candidate. The package includes group medical benefits, overtime pay, shift allowances, double pay and performance bonus, etc.

Candidate Profile

We are looking for candidates with 2+ years of customer service experience in any industry. Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage. Candidates should have a good command in spoken and written English and Chinese.



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