Senior Customer Experience Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Wealth and Personal Banking (WPB) at HSBC is committed to delivering exceptional customer experiences through our best-in-class, mobile-first capabilities and exceptional people. As a Quality Assurance Officer, you will play a key part in enhancing our customer relationships, whilst supporting new product launches and marketing promotions.

Key Responsibilities
  • Investigate irregular cases by effective liaison with merchants, vendors, cardholders, member banks and internal departments.
  • Provide professional enquiry services to customers by handling verbal and written enquiries and resolving complaints in an efficient manner.
  • Liaise with working parties internally and externally to support new product launches and marketing promotions.
  • Collect information from customers and merchants tactfully for identifying and investigating fraudulent and suspicious transactions.
  • Solicit feedback from customers to improve product feature changes and system enhancements.
  • Prepare statistics and management reports on daily operations for ongoing service improvement.


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    We are seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for creating a positive and engaging experience for our guests in store. This includes providing product education, sharing our community and culture, and ensuring that every guest leaves feeling valued and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    Job SummaryThe Customer Experience Specialist role at Lululemon Athletica is designed to provide exceptional customer service, educate guests on our products, and foster a positive store experience. As a key member of our sales team, you will be responsible for engaging with customers, building relationships, and driving sales growth.


  • Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

    Job SummaryAspire Lifestyles, a leading premium concierge and affluent service provider, seeks a Customer Experience Specialist to join our team. This role involves developing strong relationships with customers, providing innovative solutions, and promoting clients' brand promise.Key Responsibilities:Build trust with customers through effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full time

    Join Our Team:Mox Bank is looking for a Customer Experience Improvement Specialist to join our team. In this role, you will be responsible for identifying areas for improvement in our contact centre operations and developing strategies to enhance customer experience.The ideal candidate will have a strong understanding of customer service principles,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    At Bank Of China (Hong Kong) Limited, we are seeking a Customer Service Specialist to join our team.About the RoleThis role is responsible for providing exceptional customer service to meet and exceed customer expectations.Main ResponsibilitiesGreet customers in a timely and friendly manner, assist with inquiries, and promote a positive customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Company OverviewThe Bank of China is committed to delivering exceptional service experiences that meet the evolving needs of our customers. Our goal is to foster a customer-centric culture that drives business growth and profitability.Job SummaryThis is an exciting opportunity for a skilled Quality Assurance professional to join our team and shape our...


  • Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Job Description:We are seeking a highly skilled and professional Customer Services Officer to join our team at Computer And Technologies Holdings Limited.About the Role:The successful candidate will be responsible for providing exceptional customer service, handling telephone and email enquiries in a timely and professional manner. Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    Lululemon Athletica is committed to delivering exceptional customer experiences through expertly trained Educators like you. As an Educator, your primary responsibility will be to engage and educate our guests about our products and services, ensuring they leave our stores feeling informed and inspired. You will work closely with your colleagues to maintain...


  • Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    The Customer Services Manager plays a pivotal role in supervising the daily operation of our hotline team. This involves providing high-quality and timely services to customers, both internal and external, across various distribution channels.This position requires a strong leader who can assist in initiatives aligned with the company's strategic development...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    About This RoleHermès is seeking a Senior Customer Experience Executive to join our team. As a key member of our luxury retail team, you will be responsible for planning and executing customer experience omnichannel strategies to build 360-degree joyful customer experiences.Responsibilities:Develop and implement customer experience plans that align with the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Alibaba Cloud Full time

    Unlocking Business Potential with Alibaba CloudAs a Senior Customer Success Specialist at Alibaba Cloud, you will be responsible for driving business growth by identifying new opportunities, building strong relationships with customers, and delivering exceptional customer experiences. This is a challenging and rewarding role that requires a unique blend of...


  • Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full time

    About the PositionWe are seeking an experienced Senior Customer Success Engineer to join our team at Dynatrace. As a key member of our account team, you will work closely with customers to define their strategic roadmaps and provide guidance on achieving their desired business outcomes.As a trusted advisor, you will have a deep understanding of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job DescriptionThe Mass Transit Railway is seeking a highly skilled Senior Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for handling customer enquiries, complaints, and escalated cases via our hotline.ResponsibilitiesProvide exceptional customer service through effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Responsibilities: Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments. Assist in organizing store animations and activities e.g., VIP trips, customer events, etc. Coordinate and follow up actions of improvement through Service Excellence (SEV...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    Lululemon's MissionWe focus on creating positive change to build a healthier, thriving future. Our mission is to create an equitable, inclusive, and growth-focused environment for our people.About the RoleThe Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service in our retail...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    At DBS Bank (Hong Kong) Limited, we strive to deliver exceptional customer experiences across all touchpoints. As a leading bank in Asia, our Consumer Banking Group is poised to help customers achieve their dreams and ambitions. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to enhancing its performance for customers. Our people are our most valuable asset, and we strive to attract high-caliber talent by offering a dynamic working environment, good career development opportunities, and competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Job Summary">The Bank of Communications (Hong Kong) Limited is seeking an Affluent Customer Relationship Specialist to join our team, responsible for managing a portfolio of high net worth clients and expanding our existing client base through effective marketing strategies.">Key Responsibilities">Develop and implement comprehensive wealth management...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Company OverviewDBS Bank (Hong Kong) Limited is a leading financial services group in Hong Kong, providing a wide range of personal and business banking products and services to its customers. Our company has a long history of commitment to customer satisfaction and quality service.Job DescriptionWe are seeking a highly skilled Senior Customer Due Diligence...