Senior Customer Experience Manager

The Customer Services Manager plays a pivotal role in supervising the daily operation of our hotline team. This involves providing high-quality and timely services to customers, both internal and external, across various distribution channels.This position requires a strong leader who can assist in initiatives aligned with the company's strategic development...

Company OverviewThe Bank of China is committed to delivering exceptional service experiences that meet the evolving needs of our customers. Our goal is to foster a customer-centric culture that drives business growth and profitability.Job SummaryThis is an exciting opportunity for a skilled Quality Assurance professional to join our team and shape our...

About This RoleHermès is seeking a Senior Customer Experience Executive to join our team. As a key member of our luxury retail team, you will be responsible for planning and executing customer experience omnichannel strategies to build 360-degree joyful customer experiences.Responsibilities:Develop and implement customer experience plans that align with the...

**Company Overview:**APM Monaco is a dynamic luxury retail company seeking a skilled Customer Care Manager to join our team. Our diverse workforce is passionate about delivering exceptional customer experiences, and we're committed to fostering a collaborative culture.

Job DescriptionAbout TaiKang (Hong Kong) Preparatory OfficeWe are a leading organization dedicated to delivering exceptional customer experiences in the life insurance industry.Senior Manager Job SummaryWe seek an experienced Senior Manager to join our team, responsible for driving initiatives to uplift operations efficiency and customer experience.The ideal...

Responsibilities: Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments. Assist in organizing store animations and activities e.g., VIP trips, customer events, etc. Coordinate and follow up actions of improvement through Service Excellence (SEV...

Wealth and Personal Banking (WPB) at HSBC is committed to delivering exceptional customer experiences through our best-in-class, mobile-first capabilities and exceptional people. As a Quality Assurance Officer, you will play a key part in enhancing our customer relationships, whilst supporting new product launches and marketing promotions.Key...

Job DescriptionWe are seeking a skilled professional to join our team as a CUSTOMER EXPERIENCE MANAGER. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients and stakeholders.Your primary responsibility will be to handle client enquiries and requests in a timely and professional manner. This will...

About OCBCAs a leading bank in Asia, we offer a wide range of banking services to individuals, corporations, and institutions.What We OfferWe offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.Responsibilities:Working closely with Business Development Managers to bring in new business and...

Job OverviewThe Bank of Communications (Hong Kong) Limited is seeking a seasoned professional to assume the role of Deputy Manager, Customer Experience. This key position will play a pivotal part in enhancing customer satisfaction through efficient complaint resolution and quality improvement initiatives. About the Role As Deputy Manager, Customer...

BOC Group Life Assurance Company Limited is currently seeking an Insurance Customer Experience Manager to join our team.About the Job Description:The incumbent will be responsible for supervising the daily operation of hotline team to provide quality and timely services to customers, either internal and external from different distribution channels.The role...

Job Summary:  We are seeking a highly skilled Insurance Customer Experience Manager to join our team at BOC Group Life Assurance Company Limited. In this role, you will be responsible for supervising the daily operation of hotline teams, ensuring quality and timely services to customers through various distribution channels.About the Role:  The incumbent...

Role Purpose:To deliver an exceptional customer experience and provide efficient integrated customer service across various channels. Key performance indicators include meeting customer satisfaction targets and converting enquiries into sales support to achieve business goals.Key Responsibilities:Handle first-level customer enquiries in a friendly and...

Job Responsibilities: Handle customer complaints and feedback in adherence to internal and regulatory requirements Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience Minimum Requirements: Degree holder or above or equivalent...

Job DescriptionWe are seeking a highly motivated and passionate Client Relationship Management (CRM) Intern to join our Global CRM Engagement team. This is an exciting opportunity to gain hands-on experience in customer journeys, digital product, and content design across CRM channels leveraging data insights.This role involves working closely and...

About Regnology Group GmbHRegnology Group GmbH is a market-leading SaaS company that enables customers to achieve success through innovative solutions.

A Day in the Life of a Floor ManagerAs a Floor Manager at COS, you'll play a pivotal role in shaping the customer experience. Your day will be filled with opportunities to inspire, motivate, and guide your team to deliver exceptional service. You'll be responsible for driving sales growth, analysing sales data, and collaborating with the store manager to...

About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to providing best-in-class products and services to its customers.Our Commitment to ExcellenceWe strive to attract high-calibre talent by offering a dynamic working environment, good career development...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

Handle enquiry from clients / agents / channels to resolve their incoming request and share with the team for the experience and knowledge. Represent as a company ambassador to all internal and external clients and channels, responding by telephone and written correspondence regarding policy information, company procedures, rules, and guidelines. ...