Customer Service Experience Manager

Key ResponsibilitiesAs a Customer Experience Innovator with HD Digital Group Service GmbH, your primary focus will be on developing and implementing cutting-edge loyalty programs that enhance customer satisfaction and retention.Your key responsibilities will include:Developing and steering the strategic roadmap for loyalty and rewards, aligned with business...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...

Job Description:We are seeking a highly skilled Banking Manager to join our team at Bank of China (Hong Kong) Limited. As a key member of our retail banking operations, you will be responsible for delivering exceptional customer service and driving sales growth through strategic cross-selling opportunities.Key Responsibilities:Customer Service: Provide...

The Customer Services Manager plays a pivotal role in supervising the daily operation of our hotline team. This involves providing high-quality and timely services to customers, both internal and external, across various distribution channels.This position requires a strong leader who can assist in initiatives aligned with the company's strategic development...

Job Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...

International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.Job Description:The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective...

About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...

Job DescriptionWe are seeking a skilled professional to join our team as a CUSTOMER EXPERIENCE MANAGER. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients and stakeholders.Your primary responsibility will be to handle client enquiries and requests in a timely and professional manner. This will...

About OCBCAs a leading bank in Asia, we offer a wide range of banking services to individuals, corporations, and institutions.What We OfferWe offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.Responsibilities:Working closely with Business Development Managers to bring in new business and...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Job OverviewThe Bank of Communications (Hong Kong) Limited is seeking a seasoned professional to assume the role of Deputy Manager, Customer Experience. This key position will play a pivotal part in enhancing customer satisfaction through efficient complaint resolution and quality improvement initiatives. About the Role As Deputy Manager, Customer...

BOC Group Life Assurance Company Limited is currently seeking an Insurance Customer Experience Manager to join our team.About the Job Description:The incumbent will be responsible for supervising the daily operation of hotline team to provide quality and timely services to customers, either internal and external from different distribution channels.The role...

Job Summary:  We are seeking a highly skilled Insurance Customer Experience Manager to join our team at BOC Group Life Assurance Company Limited. In this role, you will be responsible for supervising the daily operation of hotline teams, ensuring quality and timely services to customers through various distribution channels.About the Role:  The incumbent...

About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to providing best-in-class products and services to its customers.Our Commitment to ExcellenceWe strive to attract high-calibre talent by offering a dynamic working environment, good career development...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

**Company Overview:**APM Monaco is a dynamic luxury retail company seeking a skilled Customer Care Manager to join our team. Our diverse workforce is passionate about delivering exceptional customer experiences, and we're committed to fostering a collaborative culture.

About This RoleHermès is seeking a Senior Customer Experience Executive to join our team. As a key member of our luxury retail team, you will be responsible for planning and executing customer experience omnichannel strategies to build 360-degree joyful customer experiences.Responsibilities:Develop and implement customer experience plans that align with the...

Job Responsibilities: Handle customer complaints and feedback in adherence to internal and regulatory requirements Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience Minimum Requirements: Degree holder or above or equivalent...

A Day in the Life of a Floor ManagerAs a Floor Manager at COS, you'll play a pivotal role in shaping the customer experience. Your day will be filled with opportunities to inspire, motivate, and guide your team to deliver exceptional service. You'll be responsible for driving sales growth, analysing sales data, and collaborating with the store manager to...