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Deputy Manager, Customer Experience

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time
Job Responsibilities:
  • Handle customer complaints and feedback in adherence to internal and regulatory requirements
  • Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
Minimum Requirements:
  • Degree holder or above or equivalent qualifications at HKQF level 5
  • Minimum 3 years' experience in complaint handling
  • Sound knowledge of banking products and operations
  • Excellent communication skills with good EQ and problem solving ability

Candidate with more experience will be considered as Manager, Customer Experience

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