Concierge and Ambassador

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

About the Role

We are seeking a Concierge and Ambassador to join our team at Aspire Lifestyles. The successful candidate will be responsible for building strong relationships with customers, providing expert advice, and promoting clients' brand promise.

Key Responsibilities:

  • Develop a deep understanding of clients' brand promise and values.
  • Offer expert advice on travel needs and provide accurate, timely information.
  • Utilize program benefits and privileges to fulfill customer requests.
  • Represent clients as a professional brand ambassador, enhancing their market profile.

Requirements:

  • Degree in Mass Communication, Business Studies, Tourism, or related field.
  • Minimum 2 years of customer-facing experience in any industry.
  • Experience in Concierge/Tourism/Travel/Travel Agency roles highly valued.
  • Omni-channel communication skills, including phone, email, and chat.
  • Knowledge of local events and national trends.
  • Ability to work effectively with international contacts.
  • Proven track record of delivering exceptional customer experiences.
  • Strong communication and interpersonal skills.
  • Proficiency in spoken and written English and Chinese.
  • Fresh graduates welcome.
  • Immediate availability preferred.

We Offer:

  • Opportunity to work with a global leader in premium concierge services.
  • Professional development and on-the-job training.
  • Competitive remuneration package, including medical benefits and bonuses.

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